FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

I won the bid, but now I’m not sure I Like the item. Can I cancel the sale?

We encourage everyone to bid wisely and responsibly. At the moment the auctioneer says “sold” at the end of the bidding on each lot, the title transfers to the new owner. The sale is final, and there are no returns.

I didn’t notice a scratch, crack or flaw. Can anything be done?

The majority of property offered at Eden Galleries comes directly from estates and private collections, and may show signs of use and age. All property is offered in “as is” condition, and prices are not reduced due to pre-existing flaws. We encourage you to thoroughly inspect the property and request a Condition Report prior to bidding. Condition Reports are subject to our Conditions of Sale. They are supplied free of charge by our specialists and may be requested through our Client Services Department at (678) 398-9867.

I would like to find a professional who can repair or refurbish the item I am buying. Can you refer someone?

Our Client Services Department maintains a list of professionals who provide a wide variety of repair services for furniture, paintings, jewelry, glass, porcelain, silver, rugs and many other categories.